Privacy Policy

Who We Are

Rekindly is a client retention platform for appointment-based businesses. We help businesses re-engage lapsed clients through personalised messaging via WhatsApp. You can reach us on Instagram.

What Data We Collect

We collect the following types of information:

• Business information: Name, email address, and business details provided when you sign up or contact us.
• Client data: Phone numbers and visit history provided by the salon to run reactivation campaigns. This data is used only for the purpose of sending messages on behalf of the salon.
• Conversation data: Messages sent and received as part of the booking conversation are stored to manage the conversation state.
• Usage data: Basic analytics on how the service is used, including message delivery and booking outcomes.

How We Use Your Data

• To deliver the reactivation and booking service
• To communicate with you about your account
• To improve the service and fix issues
• To comply with legal obligations

We do not sell your data or your clients' data to third parties. We do not use client phone numbers for any purpose other than the campaigns you authorise.

Third-Party Services

We use trusted third-party service providers to operate Rekindly, including for message delivery, data storage, and AI conversation handling. These providers process data only as necessary to deliver the service and are bound by their own privacy policies.

Data Retention

Conversation data is retained for up to 12 months after the last message, then deleted. You can request deletion of your data or your clients' data at any time by emailing us.

Your Rights

You have the right to access, correct, or delete any personal data we hold about you. To make a request, DM us on Instagram. We will respond within 30 days.

Contact

For any privacy-related questions, DM us on Instagram.